General Information:
Why should I choose Virtual Care Group?
We provide a way to access services when it’s not easy to find a therapist or physician nearby or when struggling to fit appointments into a busy schedule. Online visits allow you to see licensed providers from the comfort of your own home.
Who can use Virtual Care Group services?
All currently enrolled TCNJ students.
What types of providers can I see?
Depending on your plan, you’ll be connected to our national network of licensed therapists and/or board-certified physicians. Our providers have a wide variety of specialties and some offer their services in multiple languages.
Is this a safe way to receive healthcare services?
Yes! You can meet with therapists or physicians through our secure, live video connection using your laptop, smartphone, or tablet.
Is my information secure?
Confidentiality is an important part of our Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. Our platform is designed to be a private, secure, HIPAA-compliant platform that allows you to safely consult with one of our therapists or physicians online.
Where are services available?
Treatment is accessible from virtually anywhere within the United States.
Can virtual care handle emergency or crisis situations?
Behavioral: Yes! The Virtual Care Group offers 24/7/365 On-Demand Crisis Counseling.
Behavioral Health Services
Why should I choose online therapy?
Online therapy provides a way to access services when it’s not easy to find a therapist near you or when you just can’t fit therapy into your busy schedule. Online visits allow you to see licensed providers from the comfort of your own home.
Do you have to be an adult to use our behavioral health services?
No, minors can be seen with parent or guardian consent.
Can I speak with the same therapist each time I have a visit?
Absolutely, and we encourage you to find a therapist that you feel comfortable with so you can build the trust you need to work through your difficulties. However, if at any time you feel you need to choose another therapist, you can. Because we often have multiple providers available in each state, you are welcome to explore and find the right therapist for you.
Can I have a visit by phone instead of video?
While we recommend video consultations as best practice for behavioral health sessions, we do offer telephone visits as a secondary option.
When can I talk to a therapist?
Many providers have availability for appointments not only during daytime hours, but evenings and weekends too. Once you choose a therapist, you can set an appointment with them directly at a time convenient for you.
Will I be charged more if I speak to a therapist on a night or weekend?
No. There is no cost for TCNJ students.
Can I schedule recurring appointments?
Absolutely! Our therapists are meant to be ongoing. At the end of your visit, your therapist will schedule a follow-up appointment.